Meet Kate
I've spent over twenty years obsessed with one thing: what makes a customer feel genuinely cared for, and what happens to a business when they do.
I started out in corporate banking at American Express and Commonwealth Bank of Australia, where I learned the foundations of what real client relationships look like at scale. But it was the years I spent in senior sales and relationship management at Key Media, building long-term partnerships with companies like Google for Education, Microsoft, Salesforce, and Woolworths, that really shaped everything I now believe about business, people, and what it actually takes to grow something that lasts.
I read a room and I adapt, because I've always known that there's no one-size-fits-all when it comes to people. And at the end of the day, business is always about people.
It took me three years of quiet, consistent follow-up to land Woolworths. Not badgering, not chasing, just showing up at the right moments with something that actually mattered to them. Google took even longer. And I never gave up on either of them, because I genuinely believed in what I was bringing to the table and I genuinely believed they needed it.
That's not persistence for the sake of it. That's what happens when you care more about solving someone's real problem than closing a deal.
I built The Pocket Executive because I kept watching businesses lose the thing that actually makes customers stay: the feeling that someone on the other side genuinely cares. Somewhere in the rush to automate everything, a lot of businesses have forgotten that customers are human beings. They remember how you made them feel. They notice when nobody follows up. They drift away quietly when they stop feeling like they matter. And most of the time, the business never even knows why.
That's the problem I built The Pocket Executive to solve.
I'm also a qualified English teacher, CELTA certified through the University of Cambridge, because I've always believed that knowing what good looks like is only half of it. Helping people actually build it, embedding it into how a team thinks and talks and shows up every single day, that's where the real work happens.
If you've built something worth selling and you're ready to build the experience that makes people stay, here's what that means in practice.
Your customers come back without you having to chase them. Your team knows how to show up for every single person who walks through the door, not just when you're watching. Your revenue stops depending on whether you personally had a good week. And you stop being the only person in your business who truly understands what a great customer experience actually feels like.
That's what working with me builds. Not a report. Not a strategy deck that sits on a shelf. Something your business actually feels, and so do your customers.
I'd love to help you build it.